Senior Researcher

Location: Manchester (Hybrid working – minimum of 2 days based in the office)

Contract type: Permanent

Working Pattern: Flexible working, role can be full time (35 hours per week) or part time.

Salary: £28,001 – 32,000 per annum

 

About MHM

At MHM, we turn insight into real-world impact.

As a global leader in audience and visitor strategy, we work with purpose-driven organisations across the cultural, heritage, charity, and attractions sectors. Our mission is to help these organisations understand their audiences and connect with them in ways that truly matter—socially, culturally and environmentally. With over 25 years of experience, we empower our clients with deep data and sharp strategy to drive meaningful change.

At MHM, we value flexibility, as we know it allows our people to thrive and do their best work. Our expert team are solution-focused, driven by curiosity, and passionate about making a difference. We believe in collaboration, creativity and a dynamic environment where fresh perspectives spark innovation.

If you’re driven by the desire to help organisations that do good, do it better—empowering them to create real-world change—we invite you to join us and be part of our next chapter.

 

About you and the role

As a Senior Researcher, you’ll play a key role in delivering high-value, transformative audience strategy work for our clients across the world. You’ll develop relationships, manage projects, and design and deliver brilliant research and insight as part of multi-talented teams.

Here’s a snapshot of what you’ll do:

Account and project management

• Build and maintain strong relationships with clients as a trusted partner.
• Manage a number of complex consultancy and insight projects, coordinating project teams and schedules to deliver transformative work on time and profitably.
• Be a point of liaison between the project team and the client, communicating plans effectively and clearly, and ensuring client understanding and satisfaction.
• Work flexibly to adapt to changes in project scope or client needs, using resources creatively and tackling problems with a solutions-focused mindset.

Consultancy and audience insight

• Design approaches, including qualitative and quantitative research methods and tools, to solve client problems.
• Run high-value primary quantitative and qualitative research, including facilitating primary qualitative research and managing recruitment and fieldwork as needed.
• Lead analysis, collaborating with colleagues and clients to develop transformative insights, strategies and actions.
• Produce high-quality client deliverables (decks, workshops, reports), communicating compelling stories in ways that inspire change.
• Support the development of skills within the business, aiding the development of junior colleagues

Growing relationships

• Nurture relationships with key clients, during and between projects.
• Build connections across our sectors with potential new clients.
• Work with clients to explore their needs and devise potential ways we could help.
• Work with colleagues to scope and cost potential new work, including preparing proposals and pitches.
• Working with colleagues, pitching new projects and solutions to clients, helping to win exciting new work.
• Identify opportunities for new work based on industry trends and challenges.

Your skills

You’ll be the right person for this job if:

• You want to work with organisations to make change, by helping clients understand their audiences better
• You have a proven track record in designing and conducting large scale multi-method qualitative and quantitative research
• You have a flair for identifying salient issues and insights in data and reporting them in an engaging and inspiring manner.
• You are able to work across multiple projects and prioritise work according to competing deadlines.
• You are a natural collaborator who can manage and inspire colleagues at all levels of the business.
• You’re a pragmatic  problem solver,and are tenacious in getting things done.
• You are excited to work in a fast-paced agency environment.
• You have great communication skills (verbal and written) and can engage various audiences with complex issues.
• You know how to build relationships with clients and can maintain connections long term
• You have a commercial mindset, with an appetite to get involved in generating new business.
• Language skills, particularly Arabic (Saudi Dialect) or Swedish, are desirable.

You will be working with our clients in the UK and internationally, including in Saudi Arabia, Sweden, Australia and the USA. To do this, we may ask that you work in other UK locations or overseas from time to time, by arrangement.

What we offer​

You’ll benefit from:

• 25 days annual leave plus bank holidays
• Flexible working policy including options for remote working
• Free /discounted access to cultural venues
• Climate Perks employer
• Regular company days and staff socials
• Robust induction programme, 10 dedicated training days per year, peer support sessions and access to external training.
• Uncapped profit related bonus scheme
• Annual Pay review
• Salary Exchange scheme for pension contributions.

How to Apply

To Apply for the role of Researcher please submit a CV and cover letter by clicking the link.

Your cover letter should respond to the points detailed in the ‘your skills’ section above and detail how your experience qualifies you for this role. Please use examples from your own experience to illustrate your suitability.

We know it might be tempting to use an AI programme to complete your application, but AI programmes are limited as they can’t tell us about what makes YOU a great fit for MHM. When assessing applications, generic text generated solely using an AI tool is unlikely to be what we are looking for.

Closing date: 12pm on 20th June 2025

Please note that we may close applications early if a candidate is successfully appointed ahead of the closing date.

If your application is successful you will be invited to a telephone interview. Full details about the telephone interview will be provided. Following the telephone interview there is a further in-person interview.

We are an equal opportunities employer

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.